PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS OF SALE BEFORE PLACING YOUR ORDER. CUSTOMERS ARE RECOMMENDED TO RETAIN A COPY OF THESE TERMS FOR FUTURE REFERENCE.
PLEASE NOTE THAT ITEMS PERSONALISED/CUSTOMISED WITH EMBROIDERY, PRINTING, OR OTHER TECHNIQUES CANNOT BE RETURNED.
1. Clarification of terms and format of the Contract
1.1 The terms herein regulate the customer's use of items and services provided by Cardiff Embroidery (from hereon referenced as the Supplier).
These conditions apply to all sales from the Supplier unless otherwise agreed upon explicitly in writing by both parties.
1.2 No valid contract exists between you (the customer) and the Supplier for sales of goods until your order has been accepted by the supplier and the payment of the order has been received and cleared in its entirety. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you.
1.3 On receipt of your order request an order confirmation e-mail will be sent to your elected e-mail account. This represents merely the acknowledgement to consider your request to purchase the goods.
1.4 Terms and Conditions laid out in this document in its current form are subject to change and amendment without prior notice to you necessary. The supplier however abides the responsibility to supply the Terms and Conditions to you by means that are easily accessible and readily available.
1.5 The relevant customer abides the liability for payment of services and goods of the Supplier due to order(s) under the specified customer account. The responsibility encompasses a third party's use of the account holder's access, hereunder unauthorized use, if the unauthorized usage cannot be proved to be the negligence by part of the Supplier.
2. Products pricing and information
2.1 Ordered goods by you will be as described and priced at the time of order submission. Tremendous effort is made to ensure the correctness of such details; however the Supplier reserves the right to cancel orders, prior to commitment of the legal contract (as set out in Section 1), due to erroneous price and unnatural price fluctuation in market.
2.2 All prices are shown in both the inc. VAT as well as exc. VAT form. Cost of carriage & handling charges are not inclusive in the stated prices unless explicitly specified and qualified for certain terms and requirements that are valid at the time order is placed.
2.3 All orders and goods are subject to availability and should the goods be unavailable under any reason, you will be notified by the Supplier at the first possible instant.
2.4 Prices are subject to change at the discretion of Cardiff Embroidery and we reserve the right to cancel orders.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the production of goods.
3.2 Orders are dispatched and invoiced after clearance of funds.
4. Delivery
4.1 The goods you order will be delivered to the delivery address you provide when the order is placed.
4.2 Orders placed before 1:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under the control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
4.4.1 Store the goods until actual delivery and charge you for reasonable costs of storage and redelivery; or
4.4.2 Treat your action as a cancellation of your contract with the supplier.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.7 The goods may be delivered by the Supplier in advance of the estimated delivery date. We may sometimes update our delivery estimates based on the most recent information we have so please remember to check your estimated delivery date in Your Account. Any changes in price occurring after time of ordering will not have retroactive effects.
4.8 Upon receipt of your order you may be asked to sign for the goods received complete and in good condition. If you are unable to check the contents of the package at that moment in time, please sign for the parcel as UNCHECKED. Failure to do so may affect any loss/damage claims that you make thereafter against our couriers.
4.9 Our estimated delivery times are always given as a date range and refer to the time of arrival of items at the customers premises. When time is set in days, we are referring to working days and excludes all weekends and bank holidays.
5. Risk/Title
5.1 The goods are at your risk from the time of delivery
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods if the ownership of any of the goods has not passed from the Supplier
6. Your right of cancellation
6.1 You do not have a legal right to cancel Your order where You have ordered personalised Products or where You order Products as a business customer.
6.2 If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Cardiff Embroidery, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations, including items that have been personalised and does not apply to business customers. (The Distance Selling Regulations do not apply to our Business customers) (see below).
6.3 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Returns online section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.4 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost except under the circumstances where goods are damaged on arrival, in which case the returns shipping costs will be covered by the supplier. The goods must be returned to the given returns address in a re-sellable condition including all original documents and packaging boxes without any damage to goods and manufacturer packaging. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit, Cardiff Embroidery may at its option either reject any returns that are not in accordance with its instructions or that are incomplete, or charge a restocking fee.
6.5 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods minus any restocking fees or delivery charges.
6.6 Unless otherwise stated, the Customer will be responsible for the risk and cost of all outward and return carriage and insurance of all Equipment returned by the Customer. The onus of proof of safe delivery to Cardiff Embroidery will rest with the Customer. In the event that no fault is found in the returned Equipment, Cardiff Embroidery may charge the Customer a twenty five per cent restocking charge, provided that the Equipment is in original "as new condition"
6.7 Returned items must reach us in stock condition, i.e. unmarked, unopened, unused and undamaged If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6.8 We reserve the right to refuse returns or charge a restocking fee at our discretion. The restocking charge for plain items is typically 30% of the order value.
6.9 Personalised goods cannot be cancelled once our production process has started. Personalised items cannot be returned.
7. Limitation of Liability
7.1 The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the losses that were reasonably foreseeable to both you and the supplier when you commenced using the website, or a contract for the sale of goods by the supplier to you was formed.
7.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.
7.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
8. Data Protection
8.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.
9. Personalisation Standards
9.1 We reserve the right to refuse any orders that don’t fit our personalisation standards9.2 By uploading any “Artwork” (including images, designs, logo, phrases) to Cardiff Embroidery, you are confirming that you have the right to do so and it does not infringe any right of any person or entity. If You are a business customer, You shall fully indemnify Us on demand and hold Us harmless against any claim, costs, losses and expenses (including legal fees) that arise out of a claim that the Artwork infringes the rights of any third person.
10. Applicable Law
10.1 These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
We know that you will be pleased with your purchases from Cardiff Embroidery, however, there may be occasions when you will need to return items to us.
Please note that items with printing and/or embroidery, or customisations cannot be returned.
Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
Items Faulty on Arrival
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
Delivery Cost of Returned Items
The outbound delivery cost of the order will be refunded by Cardiff Embroidery, however the cost of returning items must be paid for by the customer.
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. Distance Selling Regulations DO NOT apply to business to business (B2B). The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Cardiff Embroidery, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations, such as personalised items cannot be returned, and does not apply to business customers. Restocking fees may apply.
